Our Customer Service Information team has expanded their hours! They are now available to help Mondays-Saturdays from 6:00 a.m. - 9:00 p.m. and on Sundays from 8:30 a.m. -5:00 p.m. This department is one of our riders’ greatest assets as they navigate the UTA system. You can contact Customer Service with questions about anything that you experience while riding, and they can help you find the answers you need.

Why contact the Customer Service Call Center?

There are several reasons to contact Customer Service Call Center. A few common reasons are listed below:

• You have a question about the fare
• You need help planning a trip
• You have a question regarding something you read about UTA in the news
• You need to locate the bus or train

Call us at (801) RIDE-UTA (801-743-3882) Monday – Saturday, 6:00 a.m. to 9:00 p.m. and Sundays, 8:30 a.m. to 5:00 pm

Additional Customer Service teams can help with:

• Your bus or train is running late and you’re not sure why
• You saw something concerning on the system and you want to make sure that UTA is aware of it
• You have a commendation for an operator or employee
• You lost something on the bus or train and need to see if it’s been found
• Tienes una pregunta y necesitas hablar en Español

There are several ways to contact Customer Service. We work to make this accessible for all of our riders in any situation so that every voice can be heard and question answered.

Call or Email

You can call or email Customer Service. Call us at (801) RIDE-UTA (801-743-3882) or email at rideuta@rideuta.com. This is the most common way for people to leave feedback, and one of our agents will be waiting and willing to help.

Twitter

We also provide limited service information and answer general questions on our Twitter page (@rideuta) from 5:00 a.m. to 9:00 p.m. Monday through Saturday at 8:30 a.m. to 7:00 p.m. on Sunday. You can also follow us there for updates, news, and the occasional meme.

Electronic Comments

You can leave comments on our website by filling out the electronic comment form. These are monitored by our Customer Service agents and filed in our comment system.

Physical Locations (Offices and Hours)

We also have offices that you can visit with questions or concerns, as well as retrieve your lost and found items. The Customer Service locations are as follows:

Downtown Salt Lake City
250 South 600 West
Salt Lake City, UT 84101
(801) 287-4664
*Lost and Found Location
Walk-in Hours: Monday-Friday, 7 a.m. to 6 p.m.
Phone Hours: Monday-Friday, 8:30 a.m. to 5 p.m.

Meadowbrook
3600 South 700 West
Salt Lake City, UT 84119
(801) 262-5626
Hours: Monday-Friday, 8:30 a.m. to 5 p.m.

Timpanogos @ Provo Central Station
745 South 200 West
Provo, UT 84601
(801) 227-8923
*Lost and Found Location
Hours: Monday-Friday, 7 a.m. to 6 p.m.

Ogden Transit Center
2393 Wall Avenue
Ogden, UT 84401
(801) 626-1207
*Lost and Found Location
Hours: Monday-Friday, 7 a.m. to 6 p.m.

Be Sure to Get in Touch

No problem is too big or small for our Customer Service team! Don’t hesitate to reach out with any sort of questions or concern. Our employees are here to ensure that you have the information that you need and that riding the experience is nothing but a positive experience. We can’t wait to hear from you!