UTA’s Customer Service department is committed to provide quality information and support to customers as they use public transportation. We can help with trip planning, fare information, general questions and concerns as well as FAREPAY card assistance, lost and found, transit passes and reduced fare programs. Multi-lingual options are also offered for 240 languages and dialects.

Call or Email Us

General inquiries can be made Monday through Saturday from 6 a.m. to 9 p.m. and Sunday from 8:30 a.m. to 5 p.m. at (801) RIDE-UTA (801-743-3882) or at rideuta@rideuta.com.


In addition, we provide limited service information and answer general questions on Twitter (@rideuta) from 5 a.m. to 9 p.m. Monday through Saturday and 8:30 a.m. to 7 p.m. Sunday.

Sign Up to Receive Service Alerts

You can now receive text and email Service Alerts for the routes you use. Go to rideuta.com/signup to subscribe to route-specific alerts and other rider communications.

Want to learn more about Service Alerts? See Get Service Alerts Delivered to Your Phone.

Customer Concerns and Feedback

To provide customer feedback, or comments, you may submit an electronic comment, or call Customer Support and select the option for feedback: 801-743-3882

Customer Service Office Locations and Hours

Downtown Salt Lake City
250 South 600 West
Salt Lake City, UT 84101
(801) 287-4664
*Lost and Found Location
Walk-in Hours: Monday-Friday, 7 a.m. to 6 p.m.
Phone Hours: Monday-Friday, 8:30 a.m. to 5 p.m.

3600 South 700 West
Salt Lake City, UT 84119
(801) 262-5626
Hours: Monday-Friday, 8:30 a.m. to 5 p.m.

Timpanogos @ Provo Central Station - NEW LOCATION
745 South 200 West
Provo, UT 84601
(801) 227-8923
*Lost and Found Location
Hours: Monday-Friday, 7 a.m. to 6 p.m.

Ogden Transit Center
2393 Wall Avenue
Ogden, UT 84401
(801) 626-1207
*Lost and Found Location
Hours: Monday-Friday, 7 a.m. to 6 p.m.

Other Numbers

UTA Paratransit: (801) 287-7433

Guaranteed Ride Home (Eco Pass Holders Only): (801) BUS-HOME (287-4663)

UTA Transit Police: (801) 287-EYES (3937)

Crossing and Crossing Arm Issues: 1-844-887-5455 (note the crossing ID number located on the sign when reporting an issue)

TDD: Relay Service 711

* Please note that UTA does not have a dedicated TDD number. If you are deaf or hearing impaired and use either a teletypewriter (TTY) or computer equipment with TTY capability, place your telephone calls by dialing 711 (Relay Utah) and provide the operator with the number for UTA (801-743-3882).

UTA protects your personally identifiable information received at the time you submit a comment to UTA’s Customer Service department either telephonically or electronically. Comments received will be used for internal UTA purposes only. Incoming customer service comments are subject to the provisions of the Governmental Records Access and Management Act (GRAMA). As such, UTA will release any personally identifiable information only as required by law.

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