Updated: March 10, 2021

UTA Offers Free Fares to Vaccination Appointments

UTA is supporting the statewide effort to increase accessibility to COVID-19 vaccinations by providing free fares to and from vaccination appointments. The free fares are valid now through June 30, 2021 on all UTA modes, including TRAX, FrontRunner, S-Line, bus, Ski Bus, Paratransit, UTA On Demand service, and PC-SLC Connect.

The free fare is valid on the date of the vaccination appointment shown on the confirmation. Riders with confirmed vaccination appointments must show their appointment confirmation as proof of fare when they board. UTA will also accept the vaccination card with the appointment date as proof of fare.

Please visit this page for more detailed information.

UPDATE: Salt Lake and Davis Counties Transition to the Moderate Level of Transmission

On March 4, Governor Cox announced that Salt Lake and Davis Counties are transitioning from the high to moderate level on the COVID-19 transmission index. While there are more opportunities within the moderate transmission level, the face mask mandate remains in effect.

At UTA, we will continue with our current COVID-19 safety measures, which include daily disinfection of our vehicles and facilities, requiring face coverings, and actively promoting physical distancing. Please see below for more detailed information on our COVID-19 safety measures.

UTA Supports CDC Face Mask Requirement

The CDC has implemented provisions of President Biden’s Executive Order on Promoting COVID-19 Safety in Domestic and International Travel, requiring that face masks be worn by all travelers into, within, or out of the United States, including public transit.

UTA instituted a mandate last July requiring all riders and employees to wear a face mask on UTA vehicles and at UTA facilities. Signs are posted on the bus and rail system advising riders of the mask requirement, and we are providing face masks on vehicles for riders who need them. Masks are also available for pick up at our UTA Customer Service locations. Riders may also call Customer Service at (801)RIDE-UTA and have a mask mailed to them. UTA is enforcing the mask requirement with information and education.

Children under 2 years of age as well as employees and riders who have a medical condition preventing them from being able to wear a mask are exempt from the mask requirement.

What We are Doing to Keep You Safe

Vehicle, Station and Facility Cleaning
In addition to our regular daily vehicle and station cleaning, we have implemented additional disinfecting measures to keep you safe, including:

  • We are disinfecting all vehicles, stations and facilities daily, including all surfaces that are frequently touched using EPA-approved disinfectants.
  • We are installing UVC lights inside the HVAC units on light rail vehicles. The UVC lights sterilize the air flowing throughout the vehicles.
  • On UTA On Demand by Via, we have increased our cleaning and disinfecting procedures to ensure the safety of our riders. We have also implemented in-app wellness checks for riders and drivers to confirm they are symptom free before riding or driving.
  • We are periodically testing vehicle surfaces using ATP monitoring to verify the effectiveness of our cleaning and disinfecting measures on vehicles.

Physical Distancing on Transit
We have taken several measures to promote physical distancing on our system to protect our riders and employees.

  • A plexiglass operator barrier has been installed on our buses to protect operators and riders. Passengers who need the ramp or require assistance may still board/alight through the front door and make their way past the barrier to their seat, or the area where their mobility device will be secured.
  • On buses, passengers are asked to stay behind the yellow passenger line, which has been moved back to provide 6 feet of distance between operators and riders.
  • Signs have been posted on our buses advising riders to board through the rear doors. Passengers that need the ramp or require assistance may still board through the front door.
  • On TRAX and FrontRunner, yellow ropes or signs designate an area of separation between operators and riders to promote physical distancing. Customers with disabilities who need to use the ramp to board/alight are still being accommodated.
  • Bus Operators and Transit Police Officers are conducting visual fare inspections only and not physically handling fare media.
  • On UTA On Demand by Via, we have reduced the total number of passengers in each shared ride to a maximum of 3 people per vehicle to ensure riders can maintain a comfortable distance from each other. We have also installed a physical partition between the driver cabin and passenger seating area.

Additional Safety Measures

  • We are providing complimentary face masks to riders who need them. Face masks are available on most buses and trains, or for pick up at our Customer Service locations. You may also call 1-801-RIDE-UTA and we will mail a mask to you.
  • Hand sanitizer is available on our vehicles. We also provide hand sanitizer and appropriate PPE to our operators and employees.

What You Can Do to Stay Safe

We all have a part in preventing the spread of COVID-19 and can keep everyone safe by following recommendations from our health experts:

  • Wear a face covering while out in public.
  • Stay home if you are sick or have been in close contact with someone who has the COVID-19 coronavirus.
  • Disinfect shared surfaces and frequently touched objects.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If you have to cough or sneeze, be sure to do so in your arm or a tissue.

Service Adjustments

Similar to other transit agencies across the country, UTA has seen a significant decrease in ridership due to the COVID-19 pandemic. With the lower than normal ridership, we are seeing a decrease in fares and expect a decrease in our sales tax revenue. As part of the ongoing effort to limit the spread of the COVID-19 virus and ensure fiscal responsibility, we have implemented several service adjustments to meet current ridership levels and allow for social distancing on our vehicles.

Our most recent service adjustments took place on November 29, 2020 for our annual November Change Day. After restoring 90 percent of our service in August, we remain at a similar level of service with a few adjustments and small additions. Key changes made in November include additional trips on some flex routes and the start of UTA's regular seasonal ski service. More information can be found here.

We continue to closely monitor ridership data, as well as feedback from our customers and the community, and are prepared to make further adjustments to ensure we continue to operate safely.

Use one of the following tools to plan your trip and be sure to check our holiday schedule information:

Paratransit Service

Paratransit service continues to operate as normal to provide service to riders for their essential needs. We are available to serve you Monday- Saturday 7:00 am-5:00 pm and Sunday Voicemail only from 9:00 am-5:00 pm.

After 3:00 pm we only schedule trips for the next service day.

In order to keep you and our operator’s safe, we ask that riders cancel any non-essential trips at this time. If you need to cancel a previously scheduled trip, please call 801-287-7433 as soon as possible.

UTA’s Mobility Center, which facilitates UTA’s Paratransit eligibility process, is continuing to provide in-person eligibility appointments.

  • The Mobility Center hours of operation Monday-Friday 8:00 a.m. – 4:30 p.m.
  • For eligibility appointments or questions please call the UTA Mobility Center at 801-287-2263.

UTA Recovery Task Force

UTA has assembled a Recovery Task Force to ensure a resilient recovery from the COVID-19 pandemic. This group has been tasked with developing a customer-centric service restoration plan that recognizes the risk levels and geographic variances in our service region.

To tack our recovery efforts, we have developed a COVID-19 recovery storyboard to provide more detailed information on ridership, safety, service and planning and financial updates.

Honoring Our Dedicated Employees

We would like to recognize our operators and employees who continue to provide service for those who rely on UTA. We invite you to review this short message about how UTA and its dedicated employees remain committed to providing safe and reliable service to the people who are relying on us.

There have been many efforts to honor the essential front line employees who continue to serve their communities throughout the COVID-19 pandemic. We wanted to share a few videos that recognize and celebrate these essential workers.

Thank You to America’s Public Transit Workers

A Musical Thank You to Our Essential Workers

Follow UTA on Twitter and Facebook for updates about transit and COVID-19.


Utah Leads Together - Utah’s Plan for a Health and Economic Recovery: https://coronavirus-download.utah.gov/Governor/Utah_Leads_Together_Version_4.0_061720.pdf

Utah Department of Health: https://health.utah.gov/coronavirus

Centers for Disease Control and Prevention: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Intermountain Healthcare COVID-19 Updates: https://intermountainhealthcare.org/covid19-coronavirus/?utm_source=coronavirus&utm_medium=vanitydomain&utm_campaign=coronavirus20200302

University of Utah Health COVID-19 Updates: https://healthcare.utah.edu/coronavirus/

FEMA: Coronavirus Rumor Control: https://www.fema.gov/coronavirus-rumor-control

Community Lifelines: https://www.fema.gov/lifelines

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