Updated: March 29th, 2020
The safety of our riders, employees and community is a top priority for UTA and our goal is to keep everyone safe while reducing the spread of the COVID-19 coronavirus. We are closely monitoring the situation and following the guidance of health experts from the Utah Department of Health and Centers for Disease Control and Prevention (CDC). We are keeping this page updated with information on riding transit during the COVID-19 situation.
Service Reductions Beginning April 5th
Similar to other transit agencies across the country, UTA has seen a significant decrease in ridership due to the COVID-19 pandemic. With the lower than normal ridership, we are seeing a decrease in fares and expect a decrease in our sales tax revenue.
As part of the ongoing effort to limit the spread of the COVID-19 virus, keep everyone safe and ensure fiscal responsibility, we will be reducing service temporarily beginning April 5, 2020. Our decision to temporarily reduce service did not come easy. However, after evaluating the situation and closely monitoring our ridership we have decided to focus our resources on providing critical service for those who depend on us for their essential travel needs at this time.
The temporary reduced service schedule replaces our previously planned April Change Day schedule, and information about the new schedules will be provided as soon as possible. Beginning March 31, riders will be able to plan trips that take place after the April 5 changes.
While specific schedules are not yet available, the following overall changes are being implemented on April 5, 2020:
- Weekday Service:
- Fixed Route Bus
- Maintaining hours of service on most routes
- Adjusting frequency on most 15 and 30 minute bus routes
- UVX frequency adjusting from 6 minutes to 15 minutes
- Suspending some commuter bus routes
- TRAX: Adjusting frequency from 15 minutes to 30 minutes
- FrontRunner: Adjusting frequency from 30 minutes to 60 minutes
- Saturday Service:
- Fixed Route Bus
- Adjusting frequency of service on 15 minute bus routes to 30 minutes
- UVX maintaining 15 minute frequency
- All other bus routes retaining Saturday schedule
- TRAX: Adjusting frequency from 20 minutes to 30 minutes
- FrontRunner: Trains will stop running earlier on Saturdays.
- Sunday Service:
- Fixed Route Bus: All routes retaining Sunday schedule
- TRAX: Adjusting frequency from 20 minutes to 30 minutes
- FrontRunner: No service on Sunday currently
Current Service Changes Until April 5th
We are here to serve our community during these challenging times. We realize our service is vital to the community and many people depend on us to get to where they need to go. While many events and other social gatherings may be canceled, people still need to get to work, social services and loved ones. We take this responsibility very seriously.
Due to the closure of ski resorts, schools and other businesses we serve, we have made the following service changes to specific routes. We are closely monitoring our ridership, which is currently down, and looking into potential service modifications, in addition to the changes below.
- Trains will stop running earlier on Saturdays.
- We will be reducing the length of our FrontRunner trains to three cars, which will include one single-level car and two bi-level cars. This will move the ADA/assisted boarding location 85 feet north of the usual ADA/assisted boarding location. Engineers will hold at stations to provide passengers who need boarding assistance enough time to board/alight trains. The Conductor and/or Train Host will be available to help those who may need assistance.
- Regular service available. No service changes.
|Route||Service Area||Service Modifications|
|Route 455||Serving Weber State University||The following times have been suspended beginning March 23rd. Regular service available outside of the trips below:
|Route 473||Serving Weber State University||The following times have been suspended beginning March 23rd. Regular service available outside of the trips below:
|Route 606||Serving a closed work activity center.||Service Suspended|
|Route 608||Serving a closed work activity center.||Service Suspended|
|Route 626||Serving a closed high school.||The following times have been suspended beginning March 23rd. Regular service available outside of the trips below:
626 To Clearfield Station
-7:15 AM short trip from 1550 S & 2000 S
|Route 627||Serving a closed high school.||The following times have been suspended beginning March 23rd. Regular service available outside of the trips below:
-627 To DTC
-7:42 AM from Clearfield Station
-7:48 AM from Pepper Ridge Apartments
|Route 640||Serving a closed high school.||The following times have been suspended beginning March 23rd. Regular service available outside of the trips below:
640 To Layton Hills Mall
-7:29 AM short trip from Clearfield Station
|Route 650||Serving Weber State University||Service Suspended beginning March 23rd|
|Route 667||Lagoon/Station Park Shuttle||Lagoon announced that they are delaying the opening of their park. Due to this, evening trips to Lagoon are suspended until further notice. The last trip on Saturday is 8:17 p.m.|
|Route 674||Serving Powder Mountain||Service Suspended|
|Route 675||Serving Snowbasin||Service Suspended|
|Route 677||Serving Snowbasin||Service Suspended|
|Route 880||Serving Sundance Resort||Service Suspended|
|Route 919||Serving West High School||Service Suspended|
|Route 920||Serving West High School||Service Suspended|
|Route 953||Serving Snowbird and Alta||Limited Service. Please check schedule.|
|Route 972||Serving Solitude and Brighton||Limited Service. Please check schedule.|
|Route 994||Serving Snowbird and Alta||Limited Service. Please check schedule.|
- Bus Bike Cards: In an effort to slow the spread and protect everyone from the COVID-19 virus, UTA is discontinuing the use of bike cards until further notice. However, we still need our operators and riders traveling with bikes to be in close communication to ensure safety. When traveling with a bike on our buses, please inform your operator that you will be retrieving your bike when you exit the bus so they do not move the bus until you are clear.
UTA Paratransit Service
Paratransit service continues to operate as normal so we can assist our riders with essential travel needs. Please note, we have suspended our regular call-in protocol for scheduling and cancelling trips until further notice. To schedule or cancel a trip up to 7 days in advance, please leave a voicemail. We will call you back to confirm your request no later than 5:00 p.m. the day before your scheduled trip. We are asking our riders to cancel any non-essential trips and to please stay home if you are sick or feeling symptoms of the COVID-19 virus. If you need to cancel a previously scheduled trip, please call 801-287-7433 as soon as possible.
UTA on Demand by Via
- Shared rides will be limited to 3 passengers instead of 6 for social distancing.
What We are Doing to Keep You Safe
Vehicle, Station and Facility Cleaning
Despite the precautionary measures we are taking, we know there may be concerns about riding transit at this time. In addition to our regular daily vehicle and station cleaning, we have implemented additional disinfecting and social distancing measures to keep you safe, including:
- Daily rail vehicle disinfecting of all hand and grab rails that are frequently touched.
- Daily bus vehicle wipe down using a disinfectant.
- Daily mopping of transit vehicle floors with a disinfectant.
- Daily cleaning at rail stations and facilities with a disinfectant.
- UTA is providing hand sanitizer to our Bus Operators.
- Bus Operators and Transit Police Officers are not handling passes and will be conducting visual fare inspections only.
- To support social distancing guidelines, we have moved the yellow passenger line back on our buses so that there is 6 feet between our operators and riders.
- Signs have been posted on buses advising riders to board through the rear doors. Passengers who need the ramp or require ADA assistance may still board through the front door.
- With more people staying home, there is more space on buses and trains for riders to socially distance while riding. We advise riders to be mindful of others and practicing social distancing on vehicles and at bus stops and rail platforms.
- A COVID-19 work group has been assembled within UTA and we are prepared to implement additional measures should the state experience a major outbreak.
What You Can Do to Stay Safe
We all have a part in preventing the spread of COVID-19 and can keep everyone safe by following recommendations from our health experts:
- Stay home if you are sick, feel COVID-19 symptoms, or have been in close contact with someone who has the COVID-19 virus
- Wash your hands often with soap and water for at least 20 seconds
- Disinfect shared surfaces and frequently touched objects
- Avoid touching your eyes, nose and mouth
- If you have to cough or sneeze, be sure to do so in your arm or a tissue
Utah Department of Health: https://health.utah.gov/coronavirus
Centers for Disease Control and Prevention: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Intermountain Healthcare COVID-19 Updates: https://intermountainhealthcare.org/covid19-coronavirus/?utm_source=coronavirus&utm_medium=vanitydomain&utm_campaign=coronavirus20200302
University of Utah Health COVID-19 Updates: https://healthcare.utah.edu/coronavirus/
FEMA: Coronavirus Rumor Control: https://www.fema.gov/coronavirus-rumor-control