UTA On Demand is an innovative form of transportation that connects riders with other transit services like TRAX, FrontRunner, or bus as well as to other destinations in the community. The app-based technology matches multiple riders headed in a similar direction into a single vehicle, allowing for quick and efficient shared trips.
Trips must start and end within the designated service area. After booking a ride, the app will display the pick-up location where the vehicle will meet you. UTA On Demand is in four zones located in Southern Salt Lake County, Salt Lake City Westside, Tooele County and South Davis County.
Click anywhere on this map to see our interactive web map and key destinations!
This is a corner-to-corner service, so you will be picked up and dropped off close to your destination. Since this is a shared ride service, you may board with others in the vehicle or stop along the way to pick up other passengers. Please plan ahead to give yourself enough time to get to your destination. Wait times can range between 15-30 minutes when there is high demand for rides. If you have questions or need additional help booking a ride, contact the app customer service. If you are unable to book a trip on your second attempt, contact UTA customer service at 801-RIDE-UTA 801-743-3882 to get additional options.
Download the UTA On Demand app today!
Download the app from your favorite app store or call 385-217-8191 to help set up your account or to get help booking a ride. For rides in Tooele County, call 435-843-4114.
What To Do If You Need a Little Help
Riders who use mobility devices can request a ride from an accessible van by selecting wheelchair accessibility in their profile. Once turned on, all trips will be booked with an accessible vehicle. To watch a video on how the service works, watch this video.
For more information about how to book a ride over the phone, watch this How to Book a Ride on UTA On Demand using customer service video. If you don’t have a mobile phone, you can get help booking a ride by calling 385-217-8191. You may also use this number for questions about the UTA On Demand app or any other questions regarding the service. Or send a message to rider support at support-slc@ridewithvia.com.
How to Pay
You can pay for your ride in the UTA On Demand app using a credit or debit card, FAREPAY card, or passes like the Eco Pass or Ed Pass linked to your account. These cards can be added in your app or added to your account over the phone by calling 385-217-8191.
For those booking rides for multiple riders (ie. groups going to the same destination), you can book using your method of payment and include up to 4 additional riders at no extra cost. This means the fare for a one-way ticket/ride is only $2.50. This is a trial feature and may be removed without notice.
You can also pay using valid UTA paper or mobile tickets or passes by selecting: UTA Paper Ticket or Transfer in the app under Payment Methods and show your paper or mobile ticket when you board. For more detailed ways to pay, visit the app help center. Excludes cash.
UTA On Demand uses a platform designed and managed by Via. Via’s technology matches multiple riders headed in the same direction into a single vehicle and stops will be made according to the destinations of the riders.
To get help booking a ride, questions about the Via app, or any other questions regarding Via’s services, you can call 385-217-8191 or send a message to Via’s rider support at support-slc@ridewithvia.com.
*Apart from VIA and UTA's policies, service in Tooele County is subject to other policies, such as the 'No-Show Suspension Policy': A no-show will be accrued if the rider does not cancel their ride a minimum of 30 minutes before the quoted pick-up time. The rider will be placed on a thirty-day suspension after accruing three no-shows. If a rider is suspended a second time, they will be suspended for sixty days, and after the third time, they will be suspended indefinitely. For more information about Tooele County's policies, please contact Tooele County at 435-843-4114. For Via's policy, please visit Via's website.
To provide feedback on the service or UTA specific questions, please contact UTA customer service at 801-RIDE-UTA (801-743-3882) or at rideuta@rideuta.com.
